Terms & Conditions2021-02-16T10:41:47+00:00

Official Nisi Filters Reseller


Please read our terms and conditions carefully. You are consenting to be bound by these terms and conditions if you proceed to access and use this service.

You acknowledge and agree that:

1. Price & Payment

If you provide us with your credit card details, these details are true, correct and current and belong to you.

The price and description of the product you may offer to purchase from us (“our product”) is described on our website. We may change our product and prices at any time without prior notice. Any description of our product including any specifications, illustrations, drawings, data, dimensions and weights is approximate and is given by way of identification only. The use of that description does not constitute a sale by description and does not form part of our contract with you unless we say so in writing. You are responsible for ensuring that the product ordered is suitable for its intended use by you and we are not liable to you for any product you order which is unsuitable for your intended use.

When you purchase our product, we will charge your Paypal Account or Payment Card with the purchase price of our product.

The cost of delivering our product to you is included and is subject to additional changes. Free delivery is UK only and is intended for a maximum weight of 3kg. Where an order placed by you exceeds 3kg we reserve the right to charge for an additional payment which will cover additional delivery charges only.

2. Delivery

Delivery takes place at the time our product reaches the delivery address given by you on your order and is signed for, where required, by you or another person at the address, when you collect the product or arrange for their collection from us or when ownership of our product has passed to you, whichever is earlier. Unless we make other arrangements with you, our product is delivered direct (by courier, registered mail or tracked mail) to the address nominated by you at the time you applied to purchase our product.

Delivery addresses cannot be changed once an order has been placed and the address verified by the payment processor you choose. If we agree to change such address at your request we cannot be held liable for any delay or loss. Any date for delivery indicated by us is an estimated date for delivery only. We are under no liability for any loss or damage, however it arises, if the product is not delivered by that date.

3. Risk

At all times from the date of delivery, our product is at your risk of loss or damage and you are responsible for its safe custody.

4. Title

You do not own any of our products in your possession until all of our product you have purchased from us at any time and all other amounts owing by you to us have been paid for in full. We reserve the right to reclaim all amounts owing to us by you for any products you have purchased but have not paid for.

5. Limitation of Liability

Subject to any rights imposed by law that cannot be limited or excluded:

All warranties or conditions implied by law are excluded.

If implied warranties or conditions cannot be excluded, but limitation is permitted, our liability is limited to, in relation to goods, a refund of the purchase price actually paid, the replacement of the damaged product or the supply of equivalent product at our absolute discretion and, in the case of services, the supply of the services again or the payment of the cost of having the service supplied again.

No claim will be admitted if the product has received maltreatment, inattention or interference or the product has not been used in accordance with any performance ratings or care instructions.

In no circumstances are we liable for special, indirect or consequential loss including any loss of profit or of contact, even if you advise us of any special circumstances or such loss was reasonably foreseeable.

6. General

These terms and conditions are governed by, and you agree to submit to, the laws applicable in England and Wales and where applicable the rest of the United Kingdom.

These terms and conditions form your entire agreement with us and all or any previous agreements or undertakings we may have had with you are superseded by these terms and conditions. We may update these terms and conditions at any time without notice to you. All transactions thereafter will be subject to the updated terms and conditions. If you continue to purchase our product after the date such updates become effective you will be deemed to have agreed to the updated terms and conditions.

7. Pre-Orders

Terms & conditions governing products designated a Pre-Order or Special Order or other such term status shall be as such:

In most instances pertaining to pre-orders, new products are usually released in batches and/or limited quantity.

All pre-orders are filled in the order they are received.

All payments made for pre-orders will be processed upon placement and receipt of the order.

Such orders may be cancelled in writing and a full refund given unless orders have already been dispatched to you, in which case normal terms will apply.

8. Fraud Protection Policy

For your protection, orders may be subject to a verification procedure. You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card by email. Should your order require verification, you will be notified by phone or email. We reserve the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

9. Warranties, Replacements and Refunds

All NiSi products are covered by normal Consumer Law (England and Wales) with a Warranty of 12 months from the date of purchase. The warranty is subject to conditions set out below and covers manufacturers defects only and will not apply to normal wear and tear. We reserve the right to inspect any item to determine if a product is defective before satisfying any warranty claim which will be for a repair or replacement of the same product. In some circumstances if a product is out of stock there may be a delay and we cannot be held responsible for further claims, nor will we be responsible for additional claims due to defects. Where a warranty claim is valid we shall cover the cost of delivering replacement products to you.

When you take delivery of our product, you must inspect it immediately. You must report to us in writing any shipping damage or incorrect supply which must be received by us within 7 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. We will accept the return of our product if the product is not in accordance with your order, with proof of purchase, and it is returned to us in its original condition within 7 days of delivery. We may charge you a handling or re-stocking fee of up to 20% for any product which we have correctly supplied to your order but you wish to return and we have agreed to the return of the product as long as it has not been opened or used. We may refuse to refund to you any order you wish to return if it was correctly supplied by us as per your order if it has been opened and cannot be re-stocked. You agree that you shall make no claim against us for any delay in delivery or any damaged product delivered to you as a direct or indirect result of events beyond our control.

We may agree to exchange incorrectly ordered items that are still in brand new condition including the packaging. Any freight and insurance costs to return the item to us are at your expense and must be using a suitable secure delivery method. You are responsible for the insurance of any item returned to us in any circumstance.

If any item/s is returned to us by post for manufacturer defects and the claim is subsequently found to be false or wrong, postage for the return of goods shall be borne by the customer and must be paid for before the item/s is returned.

10. Order Cancellation

Orders may be cancelled only before they have been dispatched and must be in writing. Once received your order will be cancelled and a refund given using the same payment method as your order. Orders cancelled after shipping will be subject to the terms above.

Additional Contact Information

Email: Please use the Contact Form

Phone: 0330 229 0406

Address: 506 Gorton Road, Stockport, Cheshire, SK5 6QU

Wishlist 0
Continue Shopping
This website uses cookies to give you a better browsing experience by remembering your preferences. By selecting 'ok' you give consent for the use of cookies.Privacy Policy Settings Ok